The Customer Is NEVER Right…


orange shakeHello World! I have been AWOL for a while. I admit, I was a bit discouraged pouring my heart out daily for just a handful of people. But, whether it’s for 1 person or 1 million, the show must go on. Besides, it’s not fair to punish you awesome people for being more intelligent than most and realizing greatness when you see it (or rather, read it). There is so much to rant about and I have missed my outlet. So hang with me and we will proceed on…

Where has customer service gone??! I can’t find a smidgen of it anywhere. Not even a trace. A few weeks ago, we were driving by Arby’s and I noticed on the sign they were advertising orange cream shakes. Dreamsicle Heaven! I am in! I told my daughter, “We HAVE to try those sometime!” she agreed with glee. We drove by a few more times but were busy with summertime activities. The last time by I said “We are stopping on payday for sure.” So today, here we go. As I pull into the parking lot, I notice they also have a huge sign in the front window begging us to try the tasty treat. I walk up to the counter and find two women gossiping about the latest scoop. One rolls her eyes as she comes over to help us. She opens her mouth and out comes “What do you want?” I am thinking, a proper greeting for starters. I ask her for two of those orange shakes, please. She gets this disgusted look on her face and replies with “Our shake machine is broken so you are going to have to order something else!” I don’t have to and guess what, I am not going to. I say “That’s all I wanted but thanks.” She says “Well if you want one that bad, you can drive to our other location on …, they might have them there.” I reply with “I don’t want to drive to the other side of town but thanks anyway.” She continues on with “That’s the only way you are going to get one!” I end the conversation with “No worries, I won’t be going there or here anytime in the near future. Have a nice day.” Her jaw dropped open and I left the store. What about saying something like I’m sorry we don’t have those today or suggesting something else or giving me a coupon for a free sandwich. Or, at the very least, TAKE DOWN THE HUGE SIGN ADVERTISING THEM. Put a sign on the door that says sorry, shake machine broken. Try anything other than being nasty. There was nobody in sight. No one in the dining area, nobody in the drive-thru. I am your one and only customer and your only job was to make me happy. YOU FAILED ARBY’S! End rant.

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