Press 1 For English. What Do I Press For Human??


robotGetting on the phone and trying to talk to ANY customer service department is a huge pain in the ass. I dread every minute of it because my time is limited and my patience is quite thin. Nonetheless, today I was forced to call in a payment. I thought ok, I will just use the automated system and it will only take a few minutes. Ha, Ha. First of all, I live in the United States, why do I have to press 1 for English?? My call with the robot didn’t go so well. Here are the highlights:

The Robot: “Welcome, how can I help you today?”
Me: “I would like to make a payment.”
The Robot: “I’m sorry, could you repeat that?”
Me: “Make a payment!”
The Robot: “I didn’t quite catch that, did you say change your service?”
Me: “No!”
The Robot: “Ok, how can I help you?”
The Robot: “Ok, I can help you transfer your service.”
Me: “No! Can I talk to a customer service rep?”
The Robot: “I’m sorry you’re having trouble. Would you like to talk to a specialist?”
Me: “Yes!”
The Robot: “Ok, goodbye.”

Then, the robot hung up on me. I had to call in two more times just to get one stupid payment made. I see automatic payments in my future. Either that or the robot gets it.

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